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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rob Bradberry

Rob Bradberry

June 23, 2025

5  out of  5
rating by Rob Bradberry
"Very friendly and helpful staff."
We responded:
"Thank you so much, Rob!! We are happy you and your family came over to our office. We look forward to taking care of you and your insurance needs!! ❤️"
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Hunter Gullett

July 18, 2023

1  out of  5
rating by Hunter Gullett
"Good luck getting anyone to answer the phone and they are only concerned with trying to sell you life insurance that you may or may not need. In the time that I have used that office for auto/home/boat insurance they have randomly dropped my policy three times due to “incorrect billing” that they confirmed to me over the phone and email. I had to wait over 3hrs for this office to pick up my call to add a policy to my account. The final straw for this office was when I found out I had been driving on expired insurance for almost 2 months due to their billing dept YET AGAIN screwing up the automated billing service although they stated it had been corrected multiple times via phone and email in 2021. I finally decided to make the switch to Farm Bureau and we have saved hundreds of dollars each year, my new agent even answers my phone when I need him regardless of what day of the week it is. The only time I could get any responses out of this office was when I posted a bad review here, never got a "we apologize for the issues and potentially getting sued for no insurance" but only received "Can you remove this bad review". This office is terrible. Spend your money somewhere/anywhere else."
We responded:
"Hi Hunter, I am sorry that our resolution to your issue four years ago did not meet your expectation, as customer service is our number one priority. We wish you all the best. Please feel free to reach out to me if you have any questions or concerns. Best regards, Brooke."
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Robert Sterling

November 29, 2021

5  out of  5
rating by Robert Sterling
"Switched to Brooke Andrews after having poor service from another State Farm Agent. They have been awesome and super responsive and helpful every time I call. Jennifer who I believe is the office manager is the best. Totally recommend them."
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Erica Marshall

December 28, 2020

5  out of  5
rating by Erica Marshall
"Love them.. my girl"
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Allison Cain

June 24, 2020

5  out of  5
rating by Allison Cain
"This office provides great service and goes above and beyond to be helpful! We've been with them for several years now and it is so nice having someone that knows your family and is always ready and willing to be of assistance. :)"
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Sean Caldwell

December 12, 2019

5  out of  5
rating by Sean Caldwell
"Our"
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Casey M

July 6, 2019

5  out of  5
rating by Casey M
"Great insurance company and fantastic and awesome people"
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Steven Nichol

January 23, 2019

5  out of  5
rating by Steven Nichol
"Best insurance agent I've ever had. Service is very knowledgeable and friendly. Always willing to help if you have an issue or claim."
Profile photo of Horace Mann Engineering

Horace Mann Engineering

July 29, 2018

1  out of  5
rating by Horace Mann Engineering
"Good luck getting anyone to answer the phone and they are only concerned with trying to sell you life insurance that you may or may not need. In the time that I have used that office for auto/home/boat insurance they have randomly dropped my policy twice due to “incorrect billing” that they confirmed to me over the phone. I had to wait over 3hrs for this office to pick up my call to add a policy to my account. This office is terrible. Spend your money somewhere/anywhere else."
Profile photo of Courtney Shoptaw

Courtney Shoptaw

October 16, 2017

5  out of  5
rating by Courtney Shoptaw
"I absolutely love these ladies! Always super nice and professional. Jennifer takes excellent care of all of my insurance needs!!!"
Profile photo of Jessica Allen

Jessica Allen

October 16, 2017

5  out of  5
rating by Jessica Allen
"The staff is friendly and always willing to answer any questions that I have to make sure that I am well educated on my insurance policies and information. I have had several of my family members and friends switch to this agency because of the personal attention that I receive. I have been a state farm customer since I was 16 year old and this is the agency that has provided me exceptional customer service. I highly recommend them!"
Profile photo of Alaina Coleman

Alaina Coleman

October 16, 2017

5  out of  5
rating by Alaina Coleman
"Brooke is one of the best agents in the state! Her office staff is kind, courteous and very helpful! The Office Manager Jennifer is absolutely amazing and very dedicated to her profession and customers! I will always choose Brooke Andrews State Farm!"